I received some top-notch customer service this weekend and I feel compelled to tell you about it.  Here's what happened: I'm borrowing a friend's bike for a 100k ride I'm doing with my family next weekend.  It's a very nice bike but the pedals are out of my league in the sense that they require me to have special shoes.  Instead of getting the shoes I decided that I would swap out the pedals from my mountain bike (now 15 years old.)  

30 minutes and one bent wrench later, I realized that I needed help with the pedal swap.  I threw both bikes in the minivan and drove to Sharp Bicycles.  I left 15 minutes later with the pedals switched and a smile on my face.  Here are a few of the customer service principles that made the expereince wonderful:

1. Don't hesitate to help. I walked in the door and I explained that I needed some pedals switched out.  Before I could even finish, both of the service workers were asking me to bring the bikes inside and they'd gladly take a look.  In fact, one guy came with me out to the van to grab a bike.
2. Don't laugh.  I guess I wouldn't expect literal laughing but lots of us have had the expereince at the mecanics or the electronics store when you can just tell that they think you're an idiot for having the questions you have or not having the rights tools or vocabulary.  There was none of that here (even through I was taking pedals from a bike that cost $200 15 years ago and putting them on a brand new $2000 bike.)  
3. Go above and beyond.  While the borrowed bike was on the stand, Jon (the guy who was helping me) noticed that seat was in a position that would make my 100k ride less than comfortable.  He got the bike off the stand and had me sit on it so that he could make the needed adjustments.  He then oiled the chains without even thinking twice.
4. Don't charge anything.  I got out my wallet and asked what I owed them.  Nothing.  They insisted.

I don't buy bikes or bike related things very often, but the next time I do, I'm going to see Jon at Sharp Bycycles.  

Have you had an similar expereince?  Where?