I received some top-notch customer service this weekend and I feel compelled to tell you about it. Here's what happened: I'm borrowing a friend's bike for a 100k ride I'm doing with my family next weekend. It's a very nice bike but the pedals are out of my league in the sense that they require me to have special shoes. Instead of getting the shoes I decided that I would swap out the pedals from my mountain bike (now 15 years old.)
30 minutes and one bent wrench later, I realized that I needed help with the pedal swap. I threw both bikes in the minivan and drove to Sharp Bicycles. I left 15 minutes later with the pedals switched and a smile on my face. Here are a few of the customer service principles that made the expereince wonderful:
I don't buy bikes or bike related things very often, but the next time I do, I'm going to see Jon at Sharp Bycycles.
Have you had an similar expereince? Where?